Terms of service
TERMS OF SERVICE
alittleluxury.london
Last updated: 11092026
OVERVIEW
Welcome to alittleluxury.london. The terms "we", "us" and "our" refer to [INSERT TRADING NAME], a company registered in England and Wales under company number [INSERT NUMBER], which operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). alittleluxury.london is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights, including how we handle orders, delivery, cancellations and our liability to you.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection law. Where any term in these Terms conflicts with your statutory rights, your statutory rights prevail.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and delivery information. You confirm that the information you provide is correct, current and complete and that you have all rights necessary to provide it.
You are responsible for maintaining the security of your account credentials and for activity carried out under your account, unless that activity results from our failure to keep the Services secure. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 - AGE-RESTRICTED PRODUCTS
It is against the law in the United Kingdom to sell alcohol to any person under the age of 18, and it is an offence for any person under 18 to buy or attempt to buy alcohol. It is also an offence to buy alcohol on behalf of a person under 18.
By placing an order for alcohol, you confirm that you are aged 18 or over and that any person receiving the delivery is aged 18 or over.
We operate a Challenge 25 policy. Our delivery partners may ask for photographic proof of age (a valid passport, UK photocard driving licence or PASS-accredited card) on delivery, and may refuse to hand over an order where proof of age cannot be provided or where they reasonably believe the recipient is under 18 or is intoxicated. Where an order is refused on these grounds, it will be returned to us and we may charge a reasonable amount to cover the cost of the failed delivery and return.
We will not deliver alcohol to a location where it cannot be handed to an adult, and we will not leave alcohol in a safe place, with a neighbour or unattended.
SECTION 3 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings and configuration. Packaging, vintages and presentation elements may also vary from the images shown, and we may substitute an item of equal or greater value where a specific item is unavailable. Where we make a substitution, we will tell you before dispatch wherever possible.
All descriptions of products are subject to change at any time at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
Nothing in this section limits your right to receive goods that are of satisfactory quality, fit for purpose and as described.
SECTION 4 - ORDERS
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order. Your order is not accepted, and no contract is formed between us, until we confirm acceptance by sending you a dispatch confirmation email. An order confirmation or payment acknowledgement is not acceptance of your order.
We may decline an order where the product is unavailable, where we cannot obtain authorisation for your payment, where there has been a pricing or description error, where we reasonably suspect fraud or a breach of these Terms, or where we cannot satisfy ourselves that an age-restriction requirement is met.
Please review your order carefully before submitting it. We begin processing orders quickly and may be unable to accommodate change or cancellation requests once an order has been accepted, although your statutory cancellation rights (set out in Section 8 and in our Refund Policy) are unaffected. Personalised and engraved items cannot be amended once production has begun.
If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address or phone number provided at the time the order was made, and we will refund any payment taken in full.
Your purchases are subject to return or exchange in accordance with our Refund Policy and your statutory rights.
Products sold through the Services are intended for personal or household use, or as gifts, and not for commercial resale or export.
SECTION 5 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Prices shown to consumers include VAT at the applicable rate where chargeable. Delivery charges, and any customs, import duties or handling charges applicable to deliveries outside the United Kingdom, are shown separately and are not included in the product price unless expressly stated. Where you order for delivery outside the UK, you are the importer of record and are responsible for any duties, taxes and charges levied by the destination country.
Prices posted in our online store may differ from prices offered in physical stores or in stores operated by third parties. We may offer promotions from time to time that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases, and to update that information promptly so that we can complete your transactions and contact you as needed.
By submitting payment details you confirm that you are authorised to use the payment method provided and that you will pay the charges incurred at the posted prices, including delivery charges and applicable taxes.
SECTION 6 - DELIVERY
We will deliver your order to the address you provide. Unless we agree a different timescale with you, we will deliver within 30 days of the day your order is accepted.
Delivery dates and time slots quoted at checkout are estimates and are not guaranteed unless we have expressly agreed a guaranteed delivery date with you in writing. We are not responsible for delays caused by events outside our reasonable control, but if delivery is delayed by such an event we will contact you as soon as possible and take steps to minimise the delay.
Goods are at your risk from the time they are delivered to the address you gave us or to a person you identified to take delivery. Ownership of the goods passes to you once we have received payment in full. Where you arrange your own carrier, risk passes when the goods are handed to that carrier.
If nobody is available at the delivery address, our carrier will leave a note and, where the goods are not age-restricted, may leave the order in a safe place or with a neighbour. If, after a failed delivery, you do not rearrange delivery or collect the order from the carrier, we may contact you for instructions and may charge the cost of storage and any further delivery attempt.
Where delivery is essential to the purpose of your order and you told us this before we accepted the order, or where we have failed to deliver within 30 days and you have set a further reasonable delivery period that we have missed, you may treat the contract as at an end and receive a full refund.
SECTION 7 - PERSONALISED AND ENGRAVED PRODUCTS
Where you order a personalised or engraved product, you are responsible for the accuracy of the text, spelling, dates and any artwork you supply. We reproduce personalisation exactly as submitted and do not correct spelling or grammar. Please check your order carefully before submitting it.
You confirm that any content you submit for personalisation does not infringe the rights of any third party (including trademarks and copyright) and is not offensive, defamatory or unlawful. We may decline to produce any personalisation that we reasonably consider to be offensive, unlawful or infringing, and will refund you in full if we do so.
Personalised products made to your specification are exempt from the statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your rights if the product is faulty, damaged, not as described, or if the personalisation does not match what you submitted. Full details are in our Refund Policy [LINK].
SECTION 8 - CANCELLATION, RETURNS AND REFUNDS
If you are a consumer in the UK, you have a legal right to cancel most orders within 14 days of the day you (or someone you nominate) receive the goods, without giving a reason, and to receive a refund. You then have a further 14 days to return the goods to us.
Certain products are excluded from this right, including goods made to your specification or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Separately, you have statutory remedies if goods are faulty, not as described or not fit for purpose, including a short-term right to reject within 30 days of delivery.
Full details of how to cancel, what is excluded, who pays return postage, and how and when refunds are issued are set out in our Refund Policy, which forms part of these Terms.
SECTION 9 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by us, our affiliates or our licensors and are protected by UK and international intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing grants or should be taken as granting a licence or other rights to you under any patent, trademark, copyright or other intellectual property of ours, of Shopify or of any third party. All rights not expressly granted are reserved.
Our names, logos, product and service names, designs and slogans are our trademarks or those of our affiliates or licensors. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.
Nothing in this section restricts any act permitted by the Copyright, Designs and Patents Act 1988.
SECTION 10 - OPTIONAL TOOLS
You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control or input over.
We provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. Any use by you of the optional tools offered through the site is at your own discretion, and you should make sure you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider.
We may also offer new features through the Services in the future, including the release of new tools and resources. Such new features will also form part of the Services and are subject to these Terms of Service.
SECTION 11 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.
We are not liable for any harm or loss related to your access of any third-party website, or your purchase or use of any products, services, resources or content on any third-party website, except to the extent that harm or loss results from our own negligence or breach of these Terms. Please review the third party's policies and practices carefully before you engage in any transaction with them. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.
SECTION 12 - RELATIONSHIP WITH SHOPIFY
alittleluxury.london is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with alittleluxury.london. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and alittleluxury.london, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with alittleluxury.london.
Nothing in this section excludes or limits any liability that cannot be excluded or limited by law.
SECTION 13 - PRIVACY
All personal information we collect through the Services is handled in accordance with our Privacy Policy and with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Certain personal information may also be subject to Shopify's Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than the one where you reside, in order to provide services to you. Please see our Privacy Policy for more detail on how we, Shopify and our partners use your personal information, and on your rights in relation to it.
SECTION 14 - REVIEWS AND FEEDBACK
If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (together, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use, such as to operate, provide, evaluate, enhance, improve and promote the Services. You retain ownership of your Feedback, and this licence is subject to our Privacy Policy.
You also confirm that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting it; and (iii) your Feedback complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.
We may, but are not obliged to, monitor, edit or remove Feedback that we reasonably consider to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes any party's intellectual property or these Terms.
Your Feedback must not infringe the rights of any third party, including copyright, trademark, privacy or other personal or proprietary rights, and must not contain unlawful, abusive or obscene material, or any virus or other malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are responsible for any Feedback you submit and for its accuracy.
SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
Where an error affects an order you have placed, we will contact you before dispatch. If the correct price is higher than the price shown, you may confirm the order at the correct price or cancel it for a full refund. Where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as an error, we may cancel the order and refund you in full, even after acceptance.
SECTION 16 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or threaten any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any unsolicited advertising or promotional material, including junk mail, chain letters or spam; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm us, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraping, data gathering and extraction tool, automatic device or process, AI tool (including agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services.
We may suspend, disable or terminate your account where we reasonably determine that you have breached these Terms. Where we do so, we will tell you why, unless we are prevented by law from doing so.
SECTION 17 - AGENTS
17.1 This section (the "Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.
17.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in Section 17.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that it refrain from doing so.
17.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.
17.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use or interaction is from an Agent, including by mimicking human behaviour and interaction patterns or by completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.
SECTION 18 - SUSPENSION AND TERMINATION
We may suspend or withdraw the Services, or terminate your access to them, where we reasonably need to do so, including for maintenance, security, legal or commercial reasons. Where possible we will give you reasonable notice.
Termination does not affect any order already accepted, or any rights or remedies that either of us has accrued up to the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Reviews and Feedback, Suspension and Termination, Disclaimer, Our Liability to You, Indemnity, Severability, Waiver and Entire Agreement, Assignment, Governing Law and Jurisdiction, Privacy, and any other provisions that by their nature should survive termination.
SECTION 19 - DISCLAIMER
The information presented on or through the Services is made available for general information purposes. Aside from product information, descriptions and specifications, we do not warrant the accuracy, completeness or usefulness of general information published on the Services (such as serving suggestions, gifting guides, tasting notes or editorial content), and any reliance you place on it is at your own risk.
We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free, and we do not warrant that the Services or the servers that make them available are free of viruses or other harmful components.
Nothing in this section affects the statutory rights you have in relation to any goods you buy from us, including that they will be of satisfactory quality, fit for purpose, as described and match any sample or model shown to you.
SECTION 20 - OUR LIABILITY TO YOU
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by sections 9 to 11 and 13 to 16 of the Consumer Rights Act 2015; defective products under the Consumer Protection Act 1987; or any other liability that cannot be excluded or limited by English law.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen, or if at the time the contract was made both we and you knew it might happen.
We are not responsible for loss or damage that is not foreseeable.
If you are a consumer, we are not liable for business losses. If you use the Services for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
If you are a business customer, then, subject to the first paragraph of this section: we exclude all implied warranties, conditions and other terms to the fullest extent permitted by law; we are not liable to you for any loss of profits, loss of sales or business, loss of contracts, loss of anticipated savings, loss of goodwill or any indirect or consequential loss; and our total liability to you in respect of all losses arising under or in connection with any order will not exceed the total sums paid by you for the products under that order.
If we install or supply digital content and that causes damage to your device or digital content belonging to you, and that damage is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
SECTION 21 - INDEMNITY
If you are a business customer, you agree to indemnify and hold harmless alittleluxury.london, Shopify and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any claim for which we seek indemnity. We may control the defence and settlement of such a claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which will not be unreasonably withheld. You will co-operate in the defence of indemnified claims, including by providing relevant documents.
SECTION 22 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be treated as severed from these Terms. That determination will not affect the validity and enforceability of any other remaining provisions.
SECTION 23 - WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us in relation to your use of the Services, and supersede any prior agreements, communications and proposals, whether oral or written, including any prior versions of the Terms of Service. This does not limit your rights in respect of any statement made fraudulently.
SECTION 24 - ASSIGNMENT
You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent. We may transfer, assign or delegate these Terms and our rights and obligations under them, provided this does not affect your rights under these Terms. We will tell you in writing if we do so.
SECTION 25 - THIRD PARTY RIGHTS
These Terms are between you and us. No other person has any rights to enforce any of these Terms under the Contracts (Rights of Third Parties) Act 1999, except that Shopify may enforce Section 12 (Relationship with Shopify).
SECTION 26 - COMPLAINTS
We want to put things right if something goes wrong. If you have a complaint, please contact us at sales@champagneandgifts.co.uk with your order number and details of the issue, and we will acknowledge your complaint within [INSERT NUMBER] working days and aim to resolve it within [INSERT NUMBER] working days.
If we cannot resolve your complaint, you may be able to refer it to an alternative dispute resolution provider. [INSERT ADR PROVIDER DETAILS IF A MEMBER, OR DELETE THIS SENTENCE.] You may also contact Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk. Nothing in this section affects your right to bring legal proceedings.
SECTION 27 - GOVERNING LAW AND JURISDICTION
These Terms of Service, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in Scotland you may bring proceedings in either the Scottish or the English courts, and if you are a consumer resident in Northern Ireland you may bring proceedings in either the Northern Irish or the English courts.
SECTION 28 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 29 - CHANGES TO THESE TERMS
You can review the most current version of the Terms of Service at any time on this page.
We may update, change or replace any part of these Terms of Service by posting updates and changes to our website. Changes will not apply retrospectively to orders we have already accepted. We will notify you of any material change in accordance with applicable law, and the change will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any change constitutes acceptance of that change.
SECTION 30 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at sales@champagneandgifts.co.uk.
Our details are:
- Trading name: A Little Luxury London
- Registered company name: The Champagne & Gift Company LLP
- Registered office address: 406 Roding Lane South, Woodford, IG8 8EY
- Trading address: Unit 13 York House, Langston Road, Loughton, IG10 3TQ
- Company registration number: OC349195
- VAT number: GB993229093
- Email: bespoke@champagneandgifts.co.uk
- Telephone: 0203 893 4746